Six Sigma Problem-Solving DMAIC Project – 32 hours
Everyone receives a paperback workbook, 32 hours, $225 per person per day

Define Phase
Introduction and Define Phase
Six Sigma Principles and Terminology
Benefits of Six Sigma in Problem-Solving
Choosing the Right Project that will be worth the Cost
Criteria for Project Selection
Homework: Obtain Existing Data to Bring to Class

Defining Problem
Identifying Areas of Improvement
Defining the Problem
Techniques for Precise Problem Definition
Scoping the Problem and Setting boundaries
Exercise: Process Mapping
Creating high-level flow diagrams
Identifying key process steps
Homework: Find a problem and estimate value and write a business case

Approval and Communication
Roles and responsibilities within a Six Sigma team
Developing effective communication plans
Stakeholder identification and engagement strategies
Project Authorization
Exercise: Craft a Compelling Project Charter
Approval processes and guidelines

Measure Phase
Purpose and Importance of Measurement
Selecting Metrics and Calculate Statistics
Identifying and defining what to measure
Aligning metrics with business objectives
Measurement Systems Analysis
Validating the reliability and accuracy of tools
What Specific Things to Measure
Exercise: Hands-on activities with measurement tools
Homework: Make Detailed Measurements over 5 Days in a Row and Bring to Class to Discuss

Measure Phase
Identifying and prioritizing critical risk factors
Process Capability Analysis
Calculating and Interpreting Process Capability
Using capability analysis to identify areas for improvement
Exploring Alternatives
Testing different process parameters

Analyze Phase
Scenario analysis
Statistical Data Analysis
Statistical software training
Create charts and graphs
Exercise: Applying statistical tools to calculate and analyze data
Hypothesis Testing
Developing and testing hypothesis statements
Using statistical evidence to support decisions
Techniques for effective communication of analysis results
Engaging stakeholders with data-driven insights
Homework: Make a Communication Plan to Bring to Class Next Time

Improve and Control Phase
How to Educating Employees on new processes and changes
Process Change Execution
Strategies for implementing process changes smoothly
Updating and managing documentation
Evaluating Improvements
Exercise: Statistical evaluation of improvement effectiveness
Homework: Implement Improvements and Changes at Work

Control Phase and Conclusion
Sustaining Improvements
Developing strategies to maintain process gains
Continuous monitoring and control measures
Project Closure and Future Planning
Steps to formally close a Six Sigma project
Planning for subsequent projects and continuous improvement