Effective Negotiation Tactics for Contract Success
Everyone receives a paperback workbook, 8 hours, $225 per person

Understanding BATNA (Best Alternative to a Negotiated Agreement) and WATNA (Worst Alternative to a Negotiated Agreement)
Build Rapport and Small Talk
Preparation
Mirroring to Enhance Engagement
Exchange Information
Negotiating on the Phone, Email and In-person
Use Silence and Be Patient
Dealing with Personal Attacks
Controlling Your Emotions
Deciding When It's Time to Walk Away
Ask Open Ended Questions
Dealing with Tough Questions
Close Effectively